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Travel assistance reinvented · better than travel insurance
About us · PAX Assistance
Travel assistance reinvented. Better than travel insurance.
At PAX we created a new way to travel protected: simpler, more human and more connected to what you actually need when you're far from home.
We're not just coverage. We're not a complicated process. We're real assistance for real travelers: people who want to enjoy their trip with the confidence of knowing that, if something happens, there's someone on the other side ready to help.
PAX was born from the vision of Alexia Keglevich, founder, CEO and international leader in travel assistance, with over 40 years of experience in the industry. After being a protagonist in the global evolution of this service, Alexia today drives a different proposition: a closer, faster, more empathetic assistance designed from the real traveler experience.
Because traveling shouldn't feel like filling out forms, reading fine print or waiting forever for answers. Traveling with PAX means carrying a support network that understands what you need, when you need it.
PAX is wherever you are, with a global network of providers ready to support you anywhere in the world.
PAX is travel assistance reinvented. More human. Simpler. Closer. Better than travel insurance. 💜
We believe in your PAX
We believe that traveling with backup changes everything.
Your PAX is that feeling of knowing you can move around the world with confidence. It's having assistance when something unexpected comes up, guidance when you don't know what to do and support when you need it most.
That's why we reinvented travel assistance: so it isn't cold, complicated or distant. We want it to be easy to buy, easy to use and easy to feel.
When we say we believe in your PAX, we're talking about taking real care of you. About being close. About helping you without runaround. About supporting you so you can keep enjoying your trip.
That's PAX. Simply PAX. 💜
What we want
We want you to travel with freedom, knowing you're not alone.
We want you to enjoy every destination with the confidence of having assistance ready to respond fast, solve better and support you with empathy.
We also want to change the way people understand travel assistance. For a long time, traveling protected felt like one more procedure to deal with. We believe it can be much more than that.
It can be a simple experience. It can be a human response. It can be a concrete solution. It can be PAX.
We promise
We promise to be there when you need us.
We promise to listen, understand and help with warmth, without making you feel like a case number.
We promise to use technology to simplify your life, not to keep you away from a human response.
We promise to give you clear, fast and accessible assistance, so every step is easier — from the moment you buy to the moment you need help.
We promise to do everything possible so that your trip remains your trip.
What we feel
We feel passion for helping.
We know that behind every request for help there's a person, a family, a trip, an expectation or an urgency. That's why we work with commitment, empathy and responsibility.
Even when you don't need us, we're there. Ready. Available. Accompanying you in silence so you travel with more confidence.
Because for us, assisting isn't just solving a problem. It's caring for the complete experience of traveling. 💜
What makes us unique
Cashless model
PAX pays clinics, hospitals and medical providers directly at destination. You don't have to pay upfront or gather receipts.
24/7 emotional support included
We're the only travel assistance in the world that includes 24/7 emotional support in every plan, at no additional cost. Because sometimes what you need most when something happens far from home is a real human voice.
Inclusive coverage
PAX is designed so traveling is for everyone. Comprehensive coverage for people with reduced mobility and their service animals (dog or cat): animal repatriation, emergency veterinary care, mobility concierge and much more.
Highest-rated on the market
★★★★★ 4.8 on Google. No other player in the industry achieves that score with that volume of verified reviews from real travelers.
Our founder
Alexia Keglevich
Founder and CEO
+40 años de experiencia
en la industria desde 1985
en la industria desde 1985
Alexia Keglevich is the professional with the longest career in the travel assistance industry worldwide. With over 40 years of experience since 1985, she was a protagonist in the global evolution of this service and led one of the most important companies in the field for decades.
Today she brings all that knowledge to PAX, with a clear conviction: travel assistance deserves to be reinvented. More human, faster, more transparent.
PAX is the materialization of that vision.
A team that makes the difference
PAX is Alexia, yes. But it's also a team of travel assistance experts, doctors, emotional health professionals, international logistics specialists and people who share the same conviction: that assisting is caring.
That team is what makes PAX today the highest-rated travel assistance on the market. Behind every solved case, every answered call, every supported traveler, there are real people working with commitment.
People caring for people. That's how we operate. 💜
Impacto social
Our commitment to social impact
PAX was born with a foundational conviction: human companies can also be profitable. And from day one, social impact wasn't a communication strategy — it was part of how we understand running a business.
That commitment translates in many ways. Sometimes in visible gestures: supporting Ukrainian refugees, victims of the earthquakes in Morocco and Turkey, affected families in Gaza. Other times in more intimate gestures: bringing soccer tickets to sick children from low-income backgrounds, supporting athletes nobody sees, making small differences where nobody's watching.
At PAX we deeply believe in a better, fairer and more solidary world. That's why you'll often see us involved in social causes — visible or invisible, big or small. Not for strategy. Not for marketing. Because it's who we are. 💜
Travel in peace, travel with PAX
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