Clear and human answers about how reinvented travel assistance works. No fine print, no runaround. 💜
PAX Assistance is reinvented travel assistance. Better than travel insurance — because PAX is not insurance: it's a company that acts in the moment, coordinates and resolves when something happens far from home.
PAX was created by the people who know travel assistance best in the world, with over 40 years of industry experience. Today it supports travelers in more than 110 countries.
No. PAX is not travel insurance, it's travel assistance.
The difference is real: travel insurance works through reimbursements — you pay first, send forms and wait weeks. PAX works in the moment: when something happens, we coordinate, resolve and, when applicable, activate PAX CASH so you receive funds instantly in your digital wallet.
PAX works worldwide, except in your country of residence. The logic is simple: PAX is designed to support you when you're traveling internationally.
PAX was founded by Alexia Keglevich, the professional with the longest career in the travel assistance industry worldwide (since 1985). All that knowledge is poured into PAX, alongside a team of people caring for people, in more than 110 countries. 💜
When you need help, you message us on WhatsApp with your PAX ID (your PAX voucher). The PAX Assistance Center immediately coordinates what's needed: telemedicine, in-person medical care, baggage loss support, transfers and whatever is required.
We're people caring for people: human, empathetic and agile support. No forms, no endless waits. 💜
Travel insurance reimburses you afterwards; travel assistance solves it in the moment.
Travel insurance works by reimbursement: you pay, gather receipts, file a claim, wait. Travel assistance (like PAX) acts in real time: it coordinates with clinics, hospitals and local services so the traveler doesn't have to advance money or solve things alone.
Because PAX doesn't make you wait. With PAX CASH you receive funds instantly in your digital wallet. With 24/7 emotional support included in every plan, there's always a real person on the other side. And no fine print: what you buy is exactly what you get.
PAX includes, in every plan and at no additional cost:
Most travel insurance policies charge extra for these coverages or leave them out by default.
No. PAX pays clinics, hospitals and medical providers directly at destination. It's the cashless model: the traveler doesn't advance money, doesn't gather receipts, doesn't wait for reimbursements.
Unlike traditional travel insurance — which works by reimbursement and forces the traveler to pay first and claim later — PAX takes care of paying the provider in the moment. And when something isn't paid directly to the provider (for example, prescription medications or items due to baggage delay), PAX activates PAX CASH 💳: instant funds in your digital wallet. 💜
In the vast majority of cases, PAX pays the medical provider directly (cashless model) and the traveler doesn't pay upfront. But there are exceptional situations where reimbursement is the only possible option.
The most typical example: an accident or serious emergency that prevents the traveler from contacting PAX before receiving care. In those cases, local emergency services (ambulance, on-call hospital) usually transport the traveler to the nearest medical center, which may not be part of the PAX provider network.
What to do if this happens?
PAX evaluates the case and applies the corresponding reimbursement according to the plan, the PAX ID conditions, the coverage limits and the documentation provided. Reimbursement is processed at paxassistance.com/request-refund.
Important: reimbursement coverage is subject to the specific conditions, limits and exclusions of the plan, as well as the notice deadlines set in the PAX ID. Keeping all original documentation is essential to process the reimbursement.
PAX includes 24-hour medical assistance during the trip, with direct payment to the provider (cashless model). If after a medical visit you need prescription medication, PAX activates PAX CASH 💳 — you receive funds instantly in your digital wallet, no waiting for reimbursements.
Yes. PAX covers dental emergencies during the trip: pain, infection or problems requiring immediate care (according to plan and PAX ID). 🦷
PAX is the only travel assistance in the world that includes 24/7 emotional support in every plan, at no additional cost. Because sometimes what you need most when something happens far from home is a real human voice. Not a bot. 💜
Yes. PAX covers medical transfers to the appropriate medical center and medical repatriation when the situation requires it — with no sublimit in the base plan. It also includes funeral repatriation when applicable.
Yes. PAX supports you with delays, cancellations, missed flights, rebookings or early returns due to serious reasons (health or home emergency), according to plan and PAX ID. ✈️
PAX includes baggage compensation in every plan, with no extra add-on. It covers location, delay (with PAX CASH instantly for first-need items), serious damage and loss (according to conditions). 🧳
Yes. PAX covers theft or loss of documents, legal assistance for traffic accidents and bail funds, according to plan conditions.
Yes. If you're hospitalized during the trip, PAX can cover lodging and transfer for a family member, plus support for minors or elderly people when applicable.
PAX is the only travel assistance on the market with comprehensive coverage for people with reduced mobility and their service animals. Because traveling is for everyone, and truly accompanying means thinking about every reality. 💜
Available benefits:
Important: these benefits require activation and registration with the support team at the time of purchase. Specific conditions, limits, requirements and documentation are detailed in your PAX ID.
Depending on the plan, you can add upgrades: professional and extreme sports, device protection, pet assistance, expecting mother, expanded pre-existing conditions.
PAX CASH is PAX's digital wallet that deposits funds instantly for necessary expenses during the trip. The end of reimbursements: you don't pay, you don't wait weeks, you don't gather forms.
PAX CASH is included in every plan (according to plan and PAX ID).
PAX CASH is activated in two specific scenarios, after you contact the Center:
The Center evaluates the case and, when applicable, deposits funds instantly in your digital wallet.
Funds arrive in your digital wallet and you can pay via NFC from your phone (compatible with Apple Pay and Google Pay). No paperwork, no queues, no runaround.
Basic purchases so you can keep traveling while your baggage doesn't appear:
No. PAX CASH is unique to PAX. No other travel assistance company in the world delivers funds instantly in a digital wallet payable via NFC. 💳💜
The fastest way is via WhatsApp: +1 305 775 6915.
Send your PAX ID + location + what happened. The Center coordinates what's needed in the moment.
Yes, you can write to help@paxassistance.com. Still, we recommend WhatsApp because it's faster.
First, call your local emergency number (ambulance). In parallel, write to PAX via WhatsApp +1 305 775 6915 with PAX ID + location + what happened. We support you from the first minute. 💜
Before leaving the airport: file the claim with the airline and request the PIR (Property Irregularity Report). Then write to us via WhatsApp with the PIR number + PAX ID.
Keep everything: PIR, boarding pass and receipts of basic purchases if you make any.
If your plan includes this benefit, PAX covers the purchase of first-need items so you can continue your trip. In case of delay, PAX CASH is also activated to resolve it instantly (according to plan and PAX ID).
No. The delay compensation applies only while you're traveling, because that's where you don't have access to your basics. Back home, those basics are already available.
To access compensation, the damage must be serious: when the suitcase becomes unusable for future trips (according to plan and PAX ID).
You can buy PAX in minutes via the website or WhatsApp, even minutes before your flight departs. The important thing: buy it before leaving your country of residence so you don't have a service waiting period.
🌐 www.paxassistance.com
💬 Sales WhatsApp: +54 911 7609 4778 / +1 305 905 3140
Yes, you can. But there's a 72-hour waiting period before you can use the services. It's a simple safeguard to prevent buying PAX when the problem has already started.
The price of PAX depends on the destination, dates, number of travelers and chosen plan. Getting a quote takes 2 minutes: www.paxassistance.com.
Important: PAX includes in every plan PAX CASH, 24/7 emotional support, amateur sports and baggage at no additional cost — benefits that other assistance services charge separately.
Yes. PAX covers the United States. For trips to the USA we recommend a plan with minimum coverage of USD 100,000, given the high complexity and cost of healthcare at that destination.
Yes. PAX meets the requirements of the Schengen Area (minimum coverage of EUR 30,000 for medical expenses and repatriation). For Schengen visa, we send you the coverage letter without additional procedures.
Yes. PAX covers medical assistance for COVID during the trip, according to plan and PAX ID. If you need quarantine at destination or medical care, the Center supports you like in any other health situation.
The PAX ID arrives by email as soon as the purchase is confirmed. 📩
Check Spam/Junk and Promotions. If it doesn't show up, request a resend:
Two simple options:
Coverage starts on the date indicated in your PAX ID and ends at 23:59 on the end-of-coverage date.
Before the start of coverage: yes, free of charge, by writing to pax.operations@paxassistance.com. Once coverage has started: it cannot be canceled.
As soon as you receive it, add your PAX ID to your wallet with one click. You always have it on hand, even without internet. 📲💜
Three factors: destination, duration and traveler profile.
For personalized advice: Sales WhatsApp +54 911 7609 4778 / +1 305 905 3140.
Yes. All Annual Multitrip plans include a benefit: for every adult who buys, a minor under 21 gets the same coverage at no charge (in the same purchase).
Yes. For travelers over 84, contact the sales team:
Multitrip lets you travel unlimited times during a year, as long as each trip doesn't exceed 30, 60 or 90 days (depending on the plan). You buy it once and you're covered for a full year, with no need to activate it before each trip.
If you plan to travel at least twice in a year, Multitrip is worth it. Also if a single trip lasts more than 18 days, because it tends to be more convenient and remains valid for future trips.
Long-stay plans cover trips longer than 3 months outside the country of residence. PAX can be valid for up to 12 consecutive months outside the country.
No. PAX is designed for trips — assistance does not apply within the country of residence. This applies to every plan, including Multitrip.
A pre-existing condition is a condition or illness that already existed before starting the trip, even if silent or symptomless, and that can be verified through usual medical exams.
Yes. Every PAX plan includes assistance for pre-existing conditions, within the limit indicated in your PAX ID. If you need a higher limit, there's the Pre-existing Conditions Upgrade to expand it.
Because PAX is travel assistance, not health insurance. You don't pay every month nor submit a prior medical declaration: it's contracted only for the trip period. The sublimit is enough to handle the urgency, stabilize the person and, if needed, support the return home.
That's what PAX On Demand is for: even if the service isn't included, we support you with the coordination and full case management. You cover the cost, at preferential prices, and with real support so the trip continues.
Amateur and low-risk sports are included in the PAX base plan (unlike most assistance services on the market, which exclude them by default). For extreme sports, high-risk, competition or professional, there's the Sports / Extreme Sports Upgrade.
By default, check-ups, delivery and many pregnancy situations require special conditions. If you need specific coverage, there's the Expecting Mother Upgrade. PAX is focused on travel emergencies, so pregnancy (which requires scheduled follow-up) is treated as an upgrade.
PAX doesn't cover:
PAX is designed for the unexpected during the trip, not to replace a healthcare system. And many exclusions are solved with the corresponding upgrade.
We don't leave you alone. With PAX On Demand we coordinate and manage the service anyway. The cost is on the traveler, but at preferential prices and with real support.
Yes. PAX is the highest-rated travel assistance on the market: ★★★★★ 4.8 on Google, with thousands of reviews from real travelers. No other player in the industry achieves that score with that volume of verified reviews.
PAX was created by the professional with the longest career in the travel assistance industry worldwide (over 40 years of experience, since 1985). Today it operates in more than 110 countries, with a team of people caring for people. 💜
On Google: PAX Assistance reviews. Thousands of real travelers shared their experience, with an average of 4.8 stars.
Yes, with comments open everywhere. PAX Assistance is on Instagram, LinkedIn, Facebook and YouTube. Plus its own content: PODPAX (podcast) and «From war to PAX».
24/7 Assistance WhatsApp: +1 305 775 6915
Email: help@paxassistance.com
(WhatsApp is fastest)
Sales WhatsApp: +54 911 7609 4778 / +1 305 905 3140
Local lines:
Email: pax.operations@paxassistance.com
Self-service: myaccount.paxassistance.com
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