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Information about your upgrades

An upgrade to your Travel Assistance from Pax Assistance in Western Sahara

Available add-ons to enhance your plan

Device Protection

Up to USD 2.000 - USD 90* per person

READ BEFORE PURCHASING THE DEVICE UPGRADE

We want to be 100% clear and transparent to avoid frustrations.
If you don't meet these requirements, please do not purchase this upgrade.

Essential requirement (no exceptions):
You must have the original invoice of the device or customs declaration before leaving your country of residence.
Without one of these documents, we cannot grant the benefit.

If a theft or robbery occurs during the trip:

  • File the report immediately, that same day, with the local police or similar agencies where you are located (as appropriate).
  • The report must include the technical description and identifying data of the device: brand, model, serial number/IMEI, or other relevant data.
  • Contact us immediately via WhatsApp (24/7) and send the report + documentation.

Without a report, unfortunately we cannot take care of the benefit.

Professional Sports

Up to USD 30.000 (Up to 65 years of age)

Traveling is also an opportunity for sports recreation or perhaps the reason for your trip. We will support you in the activity you carry out, be it recreational, training or competitive.

Our plans include medical assistance for the practice of amateur sports, but if you are going to practice or compete in any of the following recreational activities, we recommend adding this "Professional Sports" Upgrade to your plan:

Water skiing, football, track speed cycling, curling, figure skating, tubing on English canals, scuba diving, marathon, artistic gymnastics, pony trekking, parasailing, roller hockey, Freestyle Riding, Ice Skating, Field Hockey, Level 3 & 4 Canoeing, Inshore Deep Sea Fishing, Rugby, Martial Arts, Alpine Skiing, Welsh Football, Ice Hockey, Ice Speed

Preexisting Diseases Extras cover

Up to USD 10.000 (Up to 75 years of age) - USD 70* per person

If you have a pre-existing condition, Pax recommends that you consider adding this benefit to your plan to extend the assistance limit.

What is a pre-existing disease?
They are those pathophysiologies that you suffered from before starting the trip and are part of your life. They may or may not have been diagnosed before.

What does medical care for pre-existing illnesses include?
Includes primary medical care for acute episodes, or unpredictable cases, decompensation of known chronic and/or pre-existing illnesses or previously asymptomatic that require assistance during the trip.

If I have a health emergency due to a pre-existing illness, what do I do?
Before traveling, we recommend you to have a medical check-up and get a written confirmation that you are fit to travel for the planned number of days and to the planned destination.
If something happens, simply contact our Pax Help Line, by phone or whatsapp and we will assist you immediately.
Do not forget to identify yourself, tell your symptoms during the call so that we can provide a better solution to your situation.
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If you still have questions, talk to our pax team and we will solve it.

Here we show you other health benefits included in our plans:

  • Specialist care
  • Medical assistance in case of non-pre-existing conditions or accident
  • Outpatient medications
  • Medications in case of hospitalization
  • Emergency dentistry
  • Psychological assistance
  • Hotel expenses for convalescence.

Extreme Sports

Up to USD 30.000 (Up to 65 years old)

Are you an adventurer and the activity that you like so much awaits you at your destination?
If the activity you are going to do is risky, you should not hesitate to add this Upgrade to your Pax Plan.

Activities included in the upgrade for "Extreme Sports":
Skydiving, paragliding, acrobatic skiing, alpine skiing, luge, off-piste skiing, rafting above level 5, canoeing level 5, ice mountain climbing, motorcycling, motor racing, rugby, BMX, mountain biking, heli- skiing, parktour, wingsuit flying and boxing.

What is sports medical assistance?
You will be able to do the activities that you like and in case you have an accident during sports practice, you will be able to count on medical attention, medicines, medical transfer, hospitalization and hotel expenses for convalescence.

What do I do if a problem occurs while practicing sports?
If you have an accident, call us immediately at our assistance center via Whatsapp. In the event that you must treat yourself by your own means, do not forget to save all the receipts/invoices of medical attention to be able to manage your reimbursement.
Don"t forget that you have the benefit of instant Telemedicine assistance where health professionals await your video call.

If you still have doubts, talk to our pax team and we will solve it.

Future Mom Extras cover

Up to USD 20.000 (From 19 to 45 years old) - USD 90* per person

Traveling and pregnancy are two words full of happiness. Pax accompanies you so that you can enjoy beautiful experiences with your future baby.

If you are traveling pregnant and you are between 19 and 42 years old, pax will provide you with medical assistance in case of complications until week 26 included in your Pax plan; but if you are over 42 years old or have passed the 26th week of pregnancy; or you simply want to have a larger amount of assistance, we suggest you add this benefit.

The "Extra Future Mom" .

Medical Assistance for Pets

Up to USD 5.000 (Dogs or cats) - USD 90* up to 1 per person

Pets are part of the family of all travelers, they are another member of the family. We want them to also enjoy while you are on vacation and you can travel with peace of mind knowing that your best companions are in good hands, without worrying about their welfare while you are away from home.

What does assistance for pets include?

  • In case of accident and/or non-pre-existing illness of the pet, Pax Assistance will cover the costs of necessary veterinary assistance, such as consultations, medication, diagnostic tests or surgical interventions, among others, as long as it is a verifiable emergency.
  • In addition to necessary administrative procedures and repatriation expenses, in the event of the death of the pet.
  • Valid for 90 calendar days for pets between 4 months and 11 years old inclusive.

With Pax your best friends will find themselves in company!

Pax Assistance · Contact

Reach us by WhatsApp or phone

Choose the right channel to get help faster. We prioritize WhatsApp for quick support and also provide phone lines for customer service and assistance.

24/7 Assistance Emergencies and immediate support, all day every day. Chat on WhatsApp
Sales Quotes, plans, and commercial advice. Chat on WhatsApp

Main channels

We organize contacts by type of need so every person reaches the right team without detours.

Available 24/7

Immediate assistance

For emergencies, incidents during your trip, or when you need help right away.

WhatsApp +1 (316) 375-0144

If you're traveling and need urgent help, use this channel first.

Sales

Sales and quotes

Product information, sign-ups, renewals, and sales advice.

WhatsApp sales WhatsApp sales

See the per-country sales lines in the section below.

Frequently asked questions

Which channel is recommended for emergencies?
For an urgent situation during your trip, use the 24/7 Assistance channel on WhatsApp first. We'll reply right away.
What do I do if I'm outside the country?
Use the international numbers listed below or message us on WhatsApp. All numbers work from abroad.
Can I buy a plan over the phone?
Yes. Call any of our sales lines or get a quote online on the homepage.